The CDM log file contains a chronological record of events the software encounters while in operation. It serves multiple purposes, such as error identification and performance monitoring, by logging a comprehensive audit trail of user interactions and corresponding system events. This file is essential for maintaining and troubleshooting CDM, providing insights into what’s happening under the hood. Usually, when you contact our customer support team, we may also ask you for this file to identify and resolve the issue.
To access the CDM log files:
Select
from the system tray to open the Active drives window.Press CTRL on your keyboard, select
simultaneously, then choose Diagnostics > Open logs from the shortcut menu. The Logs folder will open.To help our support team troubleshoot the issue, please send us the log files corresponding to the date and time when the issue occurred.
CDM log files contain information related to file names, file paths, and the local user’s email address. These could contain sensitive information. Therefore, You may wish to redact any sensitive information before sending the log files to our support team.
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